Refund policy

We have a NO RETURN POLICY, which means ITEMS CANNOT BE RETURNED, REPLACED, EXCHANGED OR REFUNDED.

You can always contact us with any questions at thecaliforniabeekeeper@gmail.com.

Unfortunately, we cannot accept returns on gift cards.

Damages and issues
Please inspect your order upon reception and contact us immediately (within 4 hours of being delivered) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Live Queen Bees Policy:

ALL SALES ARE FINAL
*********SHIPPING BOXES ARE NOT BE TREATED AS QUEEN BANKS. PLEASE BE PRESENT TO RECEIVE ORDER UPON ARRIVAL. DO NOT LEAVE QUEENS IN THE SUN. QUEENS ARE TO BE INSTALLED OR BANKED IMMEDIATELY UPON ARRIVAL. IF YOU NEED ASSISTANCE WITH HOW TO HANDLE, BANK, OR INTRODUCE QUEENS, PLEASE CONTACT US IN ADVANCE PRIOR TO YOUR SHIP DATE. UPON DELIVERY THE PROPER CARE OF YOUR QUEENS ARE YOUR RESPONSIBILITY. QUEENS SHIP VIA UPS NEXT DAY AIR ONLY. ORDERS ARE SHIPPED UNINSURED. URIBE HONEY BEES IS NOT RESPONSIBLE FOR THE SURVIVAL OF THE BEES, AND THEREFORE DOES NOT OFFER REFUNDS OR REPLACEMENTS. URIBE HONEY BEES DOES NOT GUARANTEE THE SUCCESSFUL DELIVERY OF YOUR ORDER. We do our best to provide all customers with thriving, healthy bees but WE DO NOT ASSUME RESPONSIBILITY ONCE THE BEES LEAVE OUR FACILITY. We do not guarantee that a queen(s) will be successfully introduced to or will be accepted by your hive. Uribe Honey Bees is not responsible for queen survival in your hive, or for the condition or productivity of your hive after introduction. All queens are sold in California Mini Cages with the candy tube inserted into the cage, and without attendants inside of the individual cages. For split shipments, please send us an email or leave a note upon checkout. Additional shipping fees will apply.